1. To receive information:
Maintenance service – 01
We have a Call Center - the focal point of the entire record needs and opinions of customers.
Please call us:
Hotline: (084) 08 38 444 929
Fax: (084) 08 38 422 370
Working time: Monday – Friday, from 8:00 to 18:00
Response time: less than 04 hours when receiving customers’ opinions via document, fax or phone.
Directly with customers or via Teamviewer.
Time to resolve the problem: within 12 hours.
In case of software errors cause the system to stop, Lac Viet commits to resolve the issue not more than 03 working days.
3. Errors resolved
Technical support staff will notify the customers after the error is resolved.
Call Center Department will contact and receive customers’ opinions about the error handling process.
In addition, customers can visit the error handling process at each customer’s site (error information, content, who resolved the error, completion time, resolved place...)